For operators providing mobile, fixed-line, internet, and TV services, customer satisfaction starts not only with the product but also with the communication infrastructure.
With the multi-channel, integrated, and customizable communication solutions offered by Cxentrik Solution, you can provide 24/7 support to both individual and corporate customers, reduce call volume, and increase operational efficiency.
Manage all touchpoints from a single center with IVR, Dialer, Chat, WhatsApp, and CRM integration, making the customer journey seamless.
Your subscribers can perform tasks such as checking data usage, invoice details, reporting faults, or switching plans on their own.
With Cxentrik’s advanced IVR system, all these processes are carried out automatically without any waiting time.
IVR flows can be flexibly adjusted according to service type, location, or customer segment.
Proactive communication is critical in scenarios such as plan renewals, device campaigns, mass alerts, or debt reminders.
Cxentrik Dialer automates these processes, reducing call center workload and ensuring timely information delivery to customers.
In the telecommunications sector, Cxentrik works with high volumes of customer data and integrates with your existing CRM or OSS/BSS infrastructure, instantly providing your agents with the following information during incoming calls:
This integration shortens call duration, increases agent decision speed, and enhances customer satisfaction.
Your subscribers expect support not only via phone but also through messaging channels. With Cxentrik Chat & WhatsApp solutions, you can handle in real-time:
All chat history is integrated with the system; agents can join conversations whenever needed.
Thanks to our system designs customized for different regions, user types, and service packages:
With Cxentrik’s powerful reporting infrastructure, you can monitor in real-time:
and easily identify areas that require improvement.
Thanks to accurate guidance and readily available information, customers reach solutions faster.
Customer satisfaction surveys, Net Promoter Score (NPS), and feedback enable the measurable tracking of quality improvements.
Customer history and previous interactions are instantly displayed, saving the representative time.
Automation, self-service IVR, and efficient agent management optimize the required human resources.
Yes. Logic CC can be easily integrated with existing PBX systems, SIP infrastructure, and CRM software. Full compatibility is ensured with API and webhook support.
Logic CC offers both cloud-based and on-premise (on-site installation) options. Configuration is possible according to your company’s security policy and IT infrastructure.
The system can scale to an unlimited number of agents depending on your infrastructure. If your server resources are sufficient, hundreds of agents can work simultaneously.
Call recordings are securely stored in encrypted format on cloud-based or local (on-premise) servers, depending on your infrastructure.
By default, recordings are kept accessible for up to 12 months; however, this period can be extended according to your organization’s needs or legal requirements.
