In the retail sector, every interaction—from the first customer contact to post-sale—directly impacts brand perception.
Cxentrik Solution offers customizable call center solutions for stores, e-commerce platforms, and omnichannel brands, accelerating and strengthening both your sales and customer support processes.
With solutions such as Self-Service IVR, Dialer, WhatsApp, Chat, and CRM integration, you can provide 24/7 service to your customers and increase your teams’ efficiency.
Tasks such as product information, order status, stock checks, or delivery inquiries are among the busiest topics in your call center.
With Cxentrik Self-Service IVR systems, you can automate these processes to:
without the need for an agent.
With TTS (Text-to-Speech) support, your system provides customers with natural, fluent, and personalized responses.
New product launches, discount periods, special day campaigns…
With the Cxentrik Dialer system, you can make automated calls to your target customer groups to:
With segment-based call lists, you can offer personalized content to each customer and increase your conversion rates.
When a call comes in, it makes a difference if your agent can instantly see the customer’s previous orders, payment information, or support history.
With Cxentrik’s CRM integration:
are displayed on a single screen.
This allows your agents to provide a personalized and fast experience for each customer.
With Cxentrik Chat and WhatsApp solutions, your customers can easily get support not only by calling but also by messaging.
The most frequently used scenarios include:
All these processes are mobile-friendly. Messages are integrated with your CRM system, making them trackable for both agents and managers.
The retail sector has a dynamic structure: call volume increases during campaign periods, and seasonal sales accelerate.
Cxentrik offers tailored solutions instead of fixed setups:
Improving your customer service requires data.
With the Cxentrik reporting module, you can analyze data such as:
This allows you to optimize your teams and make service quality sustainable.
Thanks to accurate guidance and readily available information, customers reach solutions more quickly.
Customer satisfaction surveys, Net Promoter Score (NPS), and feedback enable the measurable tracking of quality improvements.
Customer history and previous interactions are displayed instantly, saving the representative time.
Automation, self-service IVR, and efficient agent management optimize the required human resources.
