Speed in customer service is no longer an expectation, but a necessity. Logic Chat simplifies, accelerates, and strengthens the communication businesses establish with their customers.
Logic Chat eliminates wait times in traditional communication channels by initiating customer interaction within seconds.
Customers can start chatting directly without filling out a form or waiting in a phone queue.
Representatives can handle multiple chats simultaneously, which both
increases accessibility and maximizes communication efficiency. Quick responses directly impact customer satisfaction
and convey your brand’s professionalism from the very first interaction.
Smart routing steps and automated messaging systems integrated into the written communication process resolve frequently asked questions before they reach the representative. For example, processes such as shipment tracking, appointment confirmation, and payment status can be answered by the chatbot in seconds. This allows representatives to focus on more complex issues, while customers get what they need without wasting time. Automatic triggers and pre-written messages save up to 30% of time.
All messages from different platforms such as WhatsApp, Instagram DM, WebChat, and Facebook Messenger
are consolidated into a single management screen. Regardless of which channel the message comes through, the representative can respond quickly from the same interface.
This multi-channel structure enhances consistency in the customer experience while allowing teams to stay focused without getting lost between platforms.
Both representative performance improves and the bond established with the customer becomes stronger.
Logic Chat integrates with your existing CRM system to add depth to every conversation with customers. When a chat begins, the representative’s screen automatically displays the customer’s previous orders, past correspondence, campaign participation, and special notes. This ensures that the conversation is contextual and personalized. While the customer feels recognized and valued, the representative establishes more accurate and effective communication. Each interaction translates into stronger customer relationships.
Logic Chat is not just a communication tool, but also a powerful operational control panel. It can save up to 30% of time thanks to automated messages and quick response systems. Representatives who can communicate with multiple customers simultaneously balance the load in the call center. Process performance can be tracked in real time using metrics such as chat durations, response rates, and customer satisfaction scores. This data provides decision-makers with important insights.
Thanks to accurate guidance and readily available information, customers reach solutions faster.
Customer satisfaction surveys, Net Promoter Score (NPS), and feedback enable the measurable tracking of quality improvements.
Customer history and previous interactions are instantly displayed, saving the representative time.
Automation, self-service IVR, and efficient agent management optimize the required human resources.
Yes. Logic CC can be easily integrated with existing PBX systems, SIP infrastructure, and CRM software. Full compatibility is ensured with API and webhook support.
Logic CC offers both cloud-based and on-premise (on-site installation) options. Configuration is possible according to your company’s security policy and IT infrastructure.
The system can scale to an unlimited number of agents depending on your infrastructure. If your server resources are sufficient, hundreds of agents can work simultaneously.
Call recordings are securely stored in encrypted format on cloud-based or local (on-premise) servers, depending on your infrastructure.
By default, recordings are kept accessible for up to 12 months; however, this period can be extended according to your organization’s needs or legal requirements.
