In the healthcare sector, trust, speed, and uninterrupted communication are vital. At Cxentrik Solution, we enhance patient experience and reduce the operational burden of healthcare institutions such as hospitals, clinics, medical centers, and insurance partners with our customizable communication infrastructures.
With IVR, Dialer, Chat, WhatsApp, and robust CRM integrations, we unify all your communication channels in one place, making life easier for both your staff and your patients.
Your patients no longer have to wait to book appointments, check test results, or access outpatient information.
Cxentrik’s Self-Service IVR solutions automate frequently repeated tasks, allowing patients to access information at any time of the day.
This reduces call volume and enables your healthcare staff to focus on more critical tasks.
Manually handling tasks such as appointment reminders, post-treatment satisfaction calls, or chronic patient follow-ups requires time and human resources.
With the Cxentrik Dialer system, these processes are now planned, segmented, and automated.
Regardless of the systems you use – whether custom software or common Hospital Information Systems (HIS) – Cxentrik integrates with your system, allowing agents to instantly access all patient information.
Patients now want to write, not just call.
With Cxentrik’s live chat and WhatsApp solutions, your patients can handle all tasks digitally, including registration, complaints, consultations, and information requests.
Every healthcare institution operates differently.
At Cxentrik, instead of offering fixed solutions, we develop communication scenarios customized according to your workflows, patient types, and departments.
Thanks to accurate guidance and readily available information, customers reach solutions more quickly.
Customer satisfaction surveys, Net Promoter Score (NPS), and feedback enable the measurable tracking of quality improvements.
Customer history and previous interactions are displayed instantly, saving the representative time.
Automation, self-service IVR, and efficient agent management optimize the required human resources.
