In the energy sector, real-time information sharing, uninterrupted communication, and rapid response form the foundation of customer satisfaction.
At Cxentrik Solution, we simplify call center processes and digitize the customer experience for electricity, natural gas, water, and other energy distribution companies with our fully customizable communication infrastructures.
We offer an end-to-end solution, from advanced IVR systems to automated calling solutions, and from WhatsApp and live chat platforms to CRM integration.
Processes such as invoice inquiries, checking subscription status, reporting faults, or receiving planned outage information can now be managed without manual intervention.
With Cxentrik IVR systems, your customers can access the information they need on their own, anytime.
Quick access to invoice, meter, and subscription information
Fault reporting and automatic notifications Significant reduction in call load by resolving customer requests without agent intervention All IVR scenarios can be customized according to your organization’s infrastructure and customer profiles
Automatic calls can be made with Cxentrik Dialer systems for processes such as payment delays, debt reminders, and campaign notifications, significantly increasing your collection efficiency.
Automated calls for overdue invoices Call scenarios grouped according to customer behavior Customer lists can be segmented by debt amount and contract duration Result: Less manual follow-up, higher collection rates, more satisfied customers
Cxentrik solutions integrate with in-house CRM, Subscriber Information System (SIS), meter management software, or ERP infrastructures.
Agents can instantly view the customer’s history, subscription details, invoice breakdowns, and any open fault records on a single screen.
Reduced call duration with real-time data flow Improved agent performance and fewer processing errors
Deliver critical notifications such as faults, maintenance, and outages quickly via chat and WhatsApp instead of phone calls. With the Cxentrik platform, your customers can reach you in writing, for example:
They can receive instant automated answers to such questions.
Direct information via WhatsApp Business API
Self-service solutions through chat
All written communications are integrated with the call center and can be tracked
Each energy distribution company has different field structures, customer profiles, and service scopes. Therefore, at Cxentrik, we develop customized communication scenarios rather than fixed systems.
Thanks to accurate guidance and readily available information, customers reach solutions faster.
Customer satisfaction surveys, Net Promoter Score (NPS), and feedback enable the measurable tracking of quality improvements.
Customer history and previous interactions are displayed instantly, saving the representative time.
Automation, self-service IVR, and efficient agent management optimize the required human resources.
Yes. Logic CC can be easily integrated with existing PBX systems, SIP infrastructure, and CRM software. Full compatibility is ensured with API and webhook support.
Logic CC offers both cloud-based and on-premise (on-site installation) options. Configuration is possible according to your company’s security policy and IT infrastructure.
The system can scale to an unlimited number of agents depending on your infrastructure. If your server resources are sufficient, hundreds of agents can work simultaneously.
Call recordings are securely stored in encrypted format on cloud-based or local (on-premise) servers, depending on your infrastructure.
By default, recordings are kept accessible for up to 12 months; however, this period can be extended according to your organization’s needs or legal requirements.
