In the world of education, timely information, accurate guidance, and strong communication form the foundation of student satisfaction and institutional reputation.
At Cxentrik Solution, we provide fully adaptable communication infrastructures for all educational institutions—from universities to private schools, from distance learning platforms to study centers.
With our IVR, Dialer, Chat, WhatsApp, and advanced integration-supported solutions, we enable fast and efficient communication between students, parents, and administrative teams.
Self-Service IVR systems that provide your students with 24/7 access to frequently asked information such as exam dates, registration details, attendance records, and class schedules, enhance your service quality without straining human resources.
This structure reduces call center workload by up to 60% while ensuring that students and parents quickly access the information they need.
Registration weeks, application periods, or exam times… During all these critical periods, call traffic increases exponentially.
Cxentrik’s cloud-based infrastructure makes it easy to manage this surge. You can expand your call center capacity when needed and activate new agents by adding them to the system within minutes.
Nowadays, students prefer fast and written communication.
With Cxentrik Live Chat and WhatsApp solutions, students and parents can reach you directly, quickly, and securely.
They can complete actions such as booking appointments, checking payment information, or finding out class schedules within seconds.
Manually handling communication steps such as acquiring new students, tracking registrations, or informing about scholarships is both time-consuming and prone to errors.
With the Cxentrik Dialer system, you can fully automate these processes:
Additionally, call content can be customized according to target audience segments. For example, you can send different messages to candidates who did not attend the exam and to those who received a scholarship.
The Cxentrik platform fully integrates with your Student Information System (SIS), payment infrastructure, or custom software. Agents can instantly access the caller’s history and take quick action with accurate information.
Thanks to accurate guidance and readily available information, customers reach solutions faster.
Customer satisfaction surveys, Net Promoter Score (NPS), and feedback enable the measurable tracking of quality improvements.
Customer history and previous interactions are displayed instantly, saving the representative time.
Automation, self-service IVR, and efficient agent management optimize the required human resources.
Yes. Logic CC can be easily integrated with existing PBX systems, SIP infrastructure, and CRM software. Full compatibility is ensured with API and webhook support.
Logic CC offers both cloud-based and on-premise (on-site installation) options. Configuration is possible according to your company’s security policy and IT infrastructure.
How many representatives can connect to the system at the same time?
Call recordings are securely stored in encrypted format on cloud-based or local (on-premise) servers, depending on your infrastructure.
By default, recordings are kept accessible for up to 12 months; however, this period can be extended according to your organization’s needs or legal requirements.
