In financial services, trust, speed, and uninterrupted access are essential. At Cxentrik Solution, we enhance customer satisfaction and optimize operational processes for banks, financial institutions, payment system providers, and fintech platforms with our fully integrated and customizable call center solutions.
With our IVR, Dialer, WhatsApp, live chat, and CRM integrations, manage all customer touchpoints from a single center; increase efficiency while strengthening the customer experience.
Communicating with the customer at the right time with accurate information is critical in the financial sector. Cxentrik solutions integrate with your existing CRM and core banking infrastructure. Agents can instantly access all of a customer’s past transaction information, communication notes, and open requests when a call comes in.
This setup reduces agent workload and significantly shortens transaction times.
Thanks to Cxentrik’s advanced multi-channel communication infrastructure, your customers can reach you through their preferred platform:
All these communication flows are managed, archived, and reported from a single panel, allowing the customer journey to be monitored seamlessly and holistically.
Manage all your operations from a single point with Cxentrix, even if your branches, representative teams, or field personnel are located in different locations. Whether your call center structure is centralized or distributed, our system provides the same experience for all users. Thanks to the mobile-compatible system, field personnel can also respond quickly to customer requests. Authorizations and transaction records are maintained for all user roles. Performance tracking can be broken down by location.
You can reduce operational workload in processes such as loan repayments, limit notifications, or campaign announcements with automated calls. With Cxentrik Dialer:
These can be carried out fully planned and segment-based. Scenario customization according to customer profiles is also possible.
Cxentrik’s powerful reporting and analytics tools enable you to manage your financial operations based on data. You can monitor the following metrics in real-time or over specific periods:
All these analyses provide a reliable foundation for making strategic decisions and continuously improving your communication processes.
Thanks to accurate guidance and readily available information, customers reach solutions more quickly.
Customer satisfaction surveys, Net Promoter Score (NPS), and feedback enable the measurable tracking of quality improvements.
Customer history and previous interactions are displayed instantly, saving the representative time.
Automation, self-service IVR, and efficient agent management optimize the required human resources.
