Customer satisfaction in e-commerce begins with speed, accessibility, and trust. At Cxentrix Solution, we digitize and make measurable every stage—from pre-sales to after-sales—for online stores, marketplaces, and omnichannel retailers through our integrated communication infrastructures. Respond to customer expectations quickly, intelligently, and continuously with IVR, dialer, WhatsApp, chat, CRM integration, and AI-powered analytics.
Common requests such as order tracking, shipment status, returns, and product information can be
resolved without agents.
With Cxentrix IVR and self-service solutions, the following are handled automatically:
All these flows are configured specifically for your brand and can be updated dynamically whenever needed.
Cxentrix’s multichannel communication platform, developed specifically for e -commerce operations,
unifies all voice and text channels.
This structure streamlines internal processes and provides customers with consistent, rapid responses.
Cxentrix solutions work fully integrated with your existing e-commerce infrastructure (Shopify, WooCommerce, IdeaSoft, custom software, etc.) and CRM system. During an incoming call or message, agents instantly see the customer’s:
This enables faster, more targeted responses and improves customer satisfaction.
A large portion of e-commerce customers prefer written communication over phone calls. With Cxentrix-integrated live chat and WhatsApp solutions, you can manage and report:
all from a single panel.
Our AI-powered analytics engine not only records customer interactions but also analyzes them semantically:
Thus, you manage not just transactions but the entire customer experience.
Through the Cxentrix dashboard you can track:
Use these detailed insights to refine the customer journey and take informed actions.
Thanks to accurate guidance and readily available information, customers reach solutions faster.
Customer satisfaction surveys, Net Promoter Score (NPS), and feedback enable the measurable tracking of quality improvements.
Customer history and previous interactions are instantly displayed, saving the representative time.
Automation, self-service IVR, and efficient agent management optimize the required human resources.
Yes. Logic CC can be easily integrated with existing PBX systems, SIP infrastructure, and CRM software. Full compatibility is ensured with API and webhook support.
Logic CC offers both cloud-based and on-premise (on-site installation) options. Configuration is possible according to your company’s security policy and IT infrastructure.
The system can scale to an unlimited number of agents depending on your infrastructure. If your server resources are sufficient, hundreds of agents can work simultaneously.
Call recordings are securely stored in encrypted format on cloud-based or local (on-premise) servers, depending on your infrastructure.
By default, recordings are kept accessible for up to 12 months; however, this period can be extended according to your organization’s needs or legal requirements.
