Seamless communication is fundamental to customer satisfaction for modern businesses. However, high-cost PBX infrastructure investments can be a significant burden for small and medium-sized businesses. This is where our PBX rental service comes into play.
PBX rental is a flexible service that allows you to use cloud-based or physical PBX systems configured to suit your company’s needs for a monthly fee. There is no investment cost, and maintenance and technical support are provided by us.
Today’s customers want to reach companies easily and quickly. However, establishing and maintaining a corporate communications infrastructure can be costly and technically challenging, especially for small and medium-sized businesses. This is where our PBX rental solution comes in, eliminating the technical burden while delivering a professional call center-level communication experience.
Traditional PBX systems require physical hardware investment, license acquisition, IP configurations, and days of setup. With the PBX rental model, all of this is eliminated. The system, configured according to your needs, is ready for use on the same day. You can transition to corporate call management without any infrastructure investment.
Whether you choose a physical IP PBX within the office or a location-independent cloud-based solution, the system is tailored to your working model. With a cloud PBX, remote teams are brought together in a single hub; with the physical model, fast and secure communication is provided over the local network.
When your customers call, they are directed to the right department thanks to the interactive voice response (IVR) system. Customized scenarios that go beyond classic structures such as “press 1, press 2” save time and leave a professional first impression on the other party. With multi-internal support, whether it’s a single branch or multiple locations, they can be managed through the same central system.
The system automatically records all calls. You can listen to when, how long, and what was discussed with the relevant person, and analyze it with detailed reports. These recordings provide a significant advantage both in quality control processes and for legal requirements.
Thanks to accurate guidance and readily available information, customers reach solutions faster.
Customer satisfaction surveys, Net Promoter Score (NPS), and feedback enable the measurable tracking of quality improvements.
Customer history and previous interactions are instantly displayed, saving the representative time.
Automation, self-service IVR, and efficient agent management optimize the required human resources.
Yes. Logic CC can be easily integrated with existing PBX systems, SIP infrastructure, and CRM software. Full compatibility is ensured with API and webhook support.
Logic CC offers both cloud-based and on-premise (on-site installation) options. Configuration is possible according to your company’s security policy and IT infrastructure.
The system can scale to an unlimited number of agents depending on your infrastructure. If your server resources are sufficient, hundreds of agents can work simultaneously.
Call recordings are securely stored in encrypted format on cloud-based or local (on-premise) servers, depending on your infrastructure.
By default, recordings are kept accessible for up to 12 months; however, this period can be extended according to your organization’s needs or legal requirements.
