Logic Data is a powerful solution that brings together data management, scheduling, interaction, and analysis processes—essential requirements for many operations, from call centers to sales teams—on a single platform. Operating with CRM logic, the system enables agents to both manage their interactions with customers and process operational data to take action.
With Logic CC, customer representatives can instantly access all information about customers assigned to them or those they have previously communicated with.
The customer card, accessible on a single screen, displays the following information:
Advantage: The representative enters the conversation with the customer fully informed; this positively impacts both the level of professionalism and the resolution time.
Each representative has access to an advanced calendar infrastructure that allows them to manage their personal schedule.
Advantage: Representatives use their time more efficiently, no customer follow-up is forgotten, and customer satisfaction increases directly.
Thanks to dynamic product screens tailored to customer needs, representatives can offer personalized quotes:
Advantage: Representatives can present the most suitable offer to customers in seconds, increasing sales success.
Logic Data has a flexible architecture that can integrate with other systems owned by the organization (CRM, Dialer, SMS services, RDP platforms, etc.).
Advantage: Data inconsistencies and manual workload between different systems are eliminated; operations are accelerated, and data loss is minimized.
After every meeting with a customer, information or offer details can be sent via SMS automatically or manually.
Advantage: Interaction with the customer is not limited to voice calls; it is supported by written communication, which increases trust.
The system automatically analyzes all calls to generate insights into agent performance and data quality.
Advantage: Agent productivity and data effectiveness can be easily measured from the administrator panel.
Thanks to accurate guidance and readily available information, customers reach solutions faster.
Customer satisfaction surveys, Net Promoter Score (NPS), and feedback enable the measurable tracking of quality improvements.
Customer history and previous interactions are instantly displayed, saving the representative time.
Automation, self-service IVR, and efficient agent management optimize the required human resources.
Yes. Logic CC can be easily integrated with existing PBX systems, SIP infrastructure, and CRM software. Full compatibility is ensured with API and webhook support.
Logic CC offers both cloud-based and on-premise (on-site installation) options. Configuration is possible according to your company’s security policy and IT infrastructure.
The system can scale to an unlimited number of agents depending on your infrastructure. If your server resources are sufficient, hundreds of agents can work simultaneously.
Call recordings are securely stored in encrypted format on cloud-based or local (on-premise) servers, depending on your infrastructure.
By default, recordings are kept accessible for up to 12 months; however, this period can be extended according to your organization’s needs or legal requirements.
