Logic AI is an intelligent communication solution that enhances call center processes with artificial intelligence, improves customer experience, and increases agent performance.
It makes operations faster, more efficient, and data-driven with modules such as speech analysis, chatbot integration, smart recommendations, and predictive analytics.
Logic CC analyzes customer conversations in real time, evaluating not only the content of the conversation but also its tone and emotional background. The customer’s emotional state (e.g., anger, satisfaction, anxiety, uncertainty) is automatically detected based on parameters such as tone of voice, speaking speed, pause duration, and word choice.
This analysis enables representatives to communicate in a manner appropriate to the customer’s mood during the conversation, adopting an empathetic approach when necessary and a solution-oriented approach when required. In addition, the system contributes to objective performance evaluations by measuring the representative’s speech quality, level of compliance with the guide, and standard of interaction with the customer. The system also contributes to objective performance evaluations by measuring the representative’s speech quality, level of compliance with the guide, and standard of interaction with the customer.
Thanks to Logic CC’s advanced bot infrastructure, customers can receive uninterrupted service around the clock. Frequently repeated tasks such as bill inquiries, subscription cancellations, and address updates are completed quickly and accurately via chatbot or voicebot.
Bots do more than just execute automated tasks; they enhance customer satisfaction and ensure more efficient use of call center resources by directing customers to the appropriate representative in complex or special situations.
When representatives are talking to customers, the system instantly analyzes past data and solution scenarios to display the most appropriate recommendations on the screen. For example, when a customer raises a complaint, the system presents the representative with successful solutions that have been applied in similar situations before.
This structure enables representatives to provide accurate guidance without wasting time, shortens call duration, and standardizes the customer experience. It also ensures that even new representatives can deliver high-quality service.
Logic CC analyzes past conversation content and transaction data to make predictions about customer behavior. For example:
This type of analysis helps marketing and sales teams segment their target audiences accurately and use their resources more strategically. It also paves the way for proactive actions focused on customer satisfaction.
During the call, the agent’s screen automatically updates the call flow based on the customer’s responses. This ensures a personalized and accurate call flow for each customer without the agent having to manually select options.
This structure significantly reduces call times and increases communication standardization across the company. Since representatives follow the correct steps in every scenario, the need for training is reduced, and new representatives become productive quickly.
Thanks to accurate guidance and readily available information, customers reach solutions faster.
Customer satisfaction surveys, Net Promoter Score (NPS), and feedback enable the measurable tracking of quality improvements.
Customer history and previous interactions are instantly displayed, saving the representative time.
Automation, self-service IVR, and efficient agent management optimize the required human resources.
Yes. Logic CC can be easily integrated with existing PBX systems, SIP infrastructure, and CRM software. Full compatibility is ensured with API and webhook support.
Logic CC offers both cloud-based and on-premise (on-site installation) options. Configuration is possible according to your company’s security policy and IT infrastructure.
The system can scale to an unlimited number of agents depending on your infrastructure. If your server resources are sufficient, hundreds of agents can work simultaneously.
Call recordings are securely stored in encrypted format on cloud-based or local (on-premise) servers, depending on your infrastructure.
By default, recordings are kept accessible for up to 12 months; however, this period can be extended according to your organization’s needs or legal requirements.
