About Us

İncele

14 +

Years of Experience

Who Are We?

Cxentrix Solutions is a next-generation call center and operations management platform that transforms customer interactions into data and data into success.

We don't just manage call center operations; we make them measurable, analyzable, and improvable. Across all processes, from sales to customer service, collections to retention, we guide your teams with data, support them with artificial intelligence, and empower them with real results.

With our technology and operations teams based in Istanbul, we manage the end-to-end customer experience for hundreds of brands, both locally and globally. For us, every call is an opportunity, every piece of data is a decision, and every representative is an asset.

Integrated, Flexible, and Scalable

From CRM to WhatsApp, from dialer systems to quality scoring, all systems are integrated into a single platform with Logic CC. Whether you're a team of 10 or an operation of 1,000, Logic CC grows with you.

We're Not Just Supporters, We're Partners

We don't just provide technical support; we advise your operations and develop processes together. We listen to your teams, understand your processes, and optimize the system specifically for you.

Why Us?

Because we manage not just calls, but success.

Unlike traditional call center software, Logic CC is a platform that interprets data, directs teams, and continuously improves the customer experience.

Not Traditional, Smart Operations

We don't just take calls, we learn from every call. Thanks to our AI-powered analytics infrastructure, you can instantly see customer intent, agent performance, and campaign efficiency, allowing you to take the necessary actions quickly.

Data-Driven Decisions

You manage operations based on evidence-based data, not feelings. Through our dashboards, you can instantly track KPIs, agent scores, call duration, sales conversion rates, and more with just one click.

Structure Suitable for Every Level

We are an end-to-end communication solution offering an easy interface for representatives, detailed tracking tools for team leaders, strategic reports for operations managers, and performance summaries for senior management.

3 M+

Başarılı Çağrı

20 +

Entegre Sistem

500 +

Memnun Agent

500 +

Yapay Zeka Çözümleri

1750 +

Olumlu Geri Bildirim

4560 +

Tamamlanmış Proje

3 M+

Successful Call

20 +

Integrated System

500 +

Satisfied Agent

500 +

AI Solutions

Who we work with

At Cxentrix Solutions, we build partnerships that strengthen customer communication processes, increase efficiency, and boost conversion rates for businesses. We work with medium and large-scale companies across various industries, offering comprehensive systems and technologies to enhance their customer experience. Our services make a difference in the telecommunications, finance, retail, healthcare, education, and technology sectors. Our goal is to make our customers' operations smarter and more effective.

By working with us, you can have a professional business partner that leverages the advantages of modern technologies!

Startup Companies

Small & Medium-Sized Enterprises

Agents

Corporate Companies

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